Return Policy
General Guidelines
- Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Products must be unused and in their original packaging.
- Proof of purchase is required (receipt, order confirmation email, etc.).
- Non-Returnable Items:
- Custom or personalized products.
- Gift cards.
- Sale items (unless defective or damaged).
- Defective or Damaged Items:
- If you receive a defective or damaged product, please contact us within 7 days of receipt.
- We will provide a replacement or a full refund, including shipping costs.
Process for Returns
- Contact Us:
- Email our customer service at inquiry@everbloomlife.com with your order number and reason for return.
- Include photos of the product if it is defective or damaged.
- Return Authorization:
- Our customer service team will provide you with a return authorization number and return instructions.
- Please do not send your purchase back without receiving a return authorization.
- Shipping:
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original method of payment.
Exchanges
- Exchange Process:
- If you need to exchange a product for a different scent or item, please follow the return process and place a new order for the desired item.
Local Shop Returns
- In-Store Returns:
- Items purchased in our Mesa, Arizona shop can be returned directly to the store with proof of purchase.
- In-store returns follow the same guidelines as online returns.
Customer Satisfaction Guarantee
- We stand by the quality of our products and want you to be completely satisfied. If you have any concerns or issues, please do not hesitate to contact our customer service team.